Welcome to the Terms & Conditions page. Nothing scary here, just a clear outline of what we can expect from each other.
Click to jump to section
- Postponing due to bad weather
- Your Session
- Your Images
- Viewing/Ordering/Paying Session
- Delivery of Artwork
- Digital Files
Payment of £50 is required to reserve the date and time agreed upon, and I shall not make any other reservations or accept any other clients for that date and time.
Free Session and print offer
If you are the lucky winner of a free session you will need to contact me to arrange an initial consultation. The photo session, along with the viewing and ordering session will happen as per my usual system. At the viewing session you will have the opportunity to pick your favourite image for the free print and have the option to purchase additional products.
For winners living more than 15 miles from Bishops Stortford:
If you live further than 15 miles from Bishops Stortford, the initial consultation will be over the phone or online. All sessions will be held within a 15-mile radius of Bishops Stortford (or will incur a small charge for travel). Viewing sessions will be held via an online meeting, where you’ll get to pick your favourite image for the free print and have the option to purchase additional products.
Vouchers are not redeemable for cash.
Vouchers are non-transferable.
Vouchers must be used by the date shown.
Postponing due to bad weather
Please note that in the days leading up to your session, I will pay special attention to the weather forecast and communicate with you about the possibility of postponing. A final decision will be made and communicated 24 hours prior to the session time.
If bad weather or other adverse conditions prevent the session from taking place, we will simply rearrange for another date at no extra charge, as many times as necessary.
I will endeavour to provide any requested images e.g. particular poses – but the session is undertaken with the understanding that sometimes our pets just don’t want to cooperate and it may not happen.
After your session, I will aim to show you the best 20 images from your session. Each image will be carefully selected and edited by myself, and available for viewing in your ordering session.
Please arrive a few minutes before the time of your session to ensure that we can take advantage of the full session, which will last up to 90 minutes – if you need to end the session early then this will be accommodated. Please note that the remaining session time, ended at your request, is non-transferrable and I would not be able to guarantee a full set of images – although I would always do my best.
The welfare of the animal(s) in the photo session remains the highest concern. I reserve the right to suspend or cancel altogether (to be rescheduled) should the animal(s) show signs of unease, discomfort or other adverse physical or emotional condition.
Throughout the session, you are responsible for the welfare, behaviour and actions of your pet(s)/animal(s) and children.
I ask that all decision makers are present at the viewing session. You will be shown a slideshow of the images taken at your shoot. This is the fun part where you get to choose your favourite images and how you wish to display them.
Full payment of products and/or digitals is made at the end of the viewing session. Payment can be made via cash, cheque or debit/credit card. Orders will not be put into production until all finances are cleared. Due to the bespoke nature of the products all items are non-refundable.
Delivery of Artwork
Once payment of your order has cleared it takes 5 weeks for your wall art and albums to be manufactured. You will have the opportunity to proof album images before manufacture. I will contact you once I have received and checked your products from the labs to arrange a suitable date/time for me to deliver them.
Copyright of all images taken during any session remains the sole property of Juliette Steer.
I reserve the right to use one or a selection of images from your shoot for advertising, display, competition entry or publication or to offer for sale. However, any image containing a person will not be used without a signed Model Release from that individual.
I agree that any images which include children under the age of 18 will not be used for any purpose without a model release signed by the child’s parent or guardian.
Any digital files purchased will be delivered via an online gallery. You will be given a unique link to the gallery where you will be able to download the images. The gallery will stay online for 2 weeks after the viewing session to allow you time to download your images. After which, the gallery will be taken down. If you opt to purchase all digital images from the shoot then these will be delivered to you on a USB.
Included with your digitals are watermarked copies of your images for social media e.g. Facebook and/or personal websites. You are welcome and encouraged to share your social media images online and to tag friends and family. These social media images are watermarked to prevent anyone stealing them to sell on or promote themselves, please do not remove it or crop it before sharing online. It has become increasingly easy for people to steal images (especially via social media) and to pass off as their own. For this reason, you may not upload high-resolution images to the internet with the exception of uploading to printing labs to order prints or products
Altering images in any way is a breach of copyright – this includes but is not limited to: cropping, the use of filters, or self-editing. Doing so will result in you being asked to replace or remove the image(s) from the internet.
Digital images are provided with a print release allowing you full printing rights for personal use only (it is not permitted to use/print these for commercial purposes).
I take your privacy extremely seriously and will not share your details with anyone without your consent.